The following will provide you with an overview regarding which level of government is responsiblefor which programs and services. If you cannot find your issue, please contact our office.

Federal Government - contact your Member of Parliament(M.P.)

• Anniversary, Birthday and Special Event Scrolls
• Banking Concerns and Issues
• Canada Pension Plan/Old Age Security
• Census
• Citizenship Issues
• Criminal Law
• Currency
• Employment Insurance
• Federal Income Tax and Canada Revenue Agency
• Foreign Policy and Foreign Relations
• Immigration/Sponsorship/Visitors Visas
• National Defense
• Postal Service
• Social Insurance Numbers

Provincial Government - contact your Member of Provincial Parliament(M.P.P.)

• Anniversary, Birthday and Special Event Scrolls
• Birth Certificates, Death Certificates and Marriage Certificates
• Education
• Family Responsibility Office (FRO) Issues
• Health Cards and Ontario Health Insurance Plan (OHIP) Issues
• Highways
• Natural Resources and the Environment,
• Ontario Disability Support Program (ODSP) Issues
• Ontario Student Assistance Program (OSAP) Issues
• Trillium Drug Program Issues
• Workplace Safety and Insurance Board (WSIB) Issues

Municipal Government - contact your City Councillor

• Animal Control
• Anniversary, Birthday and Special Event Scrolls
• By-Law Enforcement
• Subsidized Housing Issues
• Land Use Planning
• Local Public Transportation
• Local Roads and Snow Removal
• Noise Complaints
• Ontario Works (Social Assistance)
• Police and Fire Protection
• Property Taxes
• Recreation
• Services at Recreation Centres
• Waste Collection and Recycling
• Water and Sewer Services

School Boards - contact your School Trustee

• Concerns about Teachers and School Environment
• Facility Permits
• Placement of Special Needs Students
• Regulations
• Student Transfers to Other Schools
• Transportation/Busing Policies and Procedures